NHTSA complaint #11702037

Owner complaint summary

In October 2025, the center display screen in my 2025 Hyundai Tucson Hybrid began shutting off repeatedly while the vehicle was in motion. The screen controls essential functions including speed information, navigation, backup camera, safety alerts, and hybrid system data. When it shuts off, all of these features become unavailable without warning. The failure is intermittent and continues to reoccur. The component involved is the center display/infotainment system and may affect related radar and safety-system warnings. The dealer stated they duplicated the issue and reported that it was repaired, but the same display failure occurred again afterward while I was driving. The vehicle is currently with the dealer and is available for inspection upon request. My safety and the safety of others is put at risk because when the screen shuts off, I lose access to critical vehicle information. This has happened at highway speeds, including one instance where the display shut off approximately eight times within 20 minutes. In addition, the radar warning system has activated when no nearby vehicles were present, creating distraction and uncertainty. The problem has been reproduced by the dealership, documented by me on video, and reported to the manufacturer. The vehicle has been inspected multiple times by an authorized Hyundai service center and reviewed by the manufacturer’s customer service department. There have been no police or insurance inspections because the defect has not resulted in a crash, though the safety risk is significant. Warning symptoms include intermittent radar system alerts appearing without surrounding traffic. These symptoms began in October 2025 and have continued even after dealer repairs. The display failure persists and the vehicle remains unsafe to operate. P.S. I cannot upload video evidence as the website would not allow me and I have to start over.