NHTSA complaint #11702586

Owner complaint summary

My 2022 Acura MDX A-Spec developed an electrical problem where I heard an extremely loud pop come from the stereo system before it stopped working and then the infotainment screen stopped working as well. I took it to the dealer who determined that a water leak in the sunroof drain plug caused the interior of the vehicle to become saturated with water and cause corrosion to electrical bundles. By searching the internet, I found that this was a known manufacturer’s defect with this specific model that had been made known to the dealership and they did nothing about it. Having an electrical problem could have put us at risk had things stopped working at an inopportune time on the highway or caused a malfunction at a critical time while driving. I submitted a request to Acura for an extended warranty of this problem, but that request was denied. They said that there had been an extended warranty for this issue, but that it had expired somewhere between March 2025 (when my normal warranty expired) and October 2025 (when I took it to the dealership for an evaluation of this problem). Acura wouldn’t say when that was, but I was surprised that they were of no help. As I mentioned, this is a known manufacturer’s defect that should have been checked per my normal maintenance visits, but it was ignored until it became an actual problem. They certainly could have been more proactive and it would have saved us a lot of time and expense.