NHTSA complaint #11702627

Owner complaint summary

I experienced two serious electrical failures within a few days that caused the vehicle to stall without warning. At Nov 29, 2025, after parking for about 20 minutes, the car would not start. Symptoms included: • Very weak clicking from the starter • Dashboard flickering and dimming • Unable to shift out of Park without manual override • Jump-start did not work even though power was delivered The vehicle was towed to the Subaru dealer. The dealer reported: • Battery “low but fine after charging” • Alternator “normal” • Starter “normal” • No warning codes On Dec 2, 2025 the vehicle had been released without repairs. Only a few minutes after leaving the dealer, the car stalled in live traffic during an Auto Stop/Start event. Symptoms: • Immediate loss of all electrical power • All warning lights flashing erratically • Hazard lights did NOT illuminate externally • Gear shifter locked again • Vehicle would not restart on battery • Subaru roadside assistance jump-started the vehicle With Auto Stop/Start disabled, it was barely drivable and returned to the dealer. This appears to be a serious electrical or charging-system failure, possibly involving: • intermittent alternator failure • voltage collapse during Auto Stop/Start • BCM or power distribution fault The vehicle can stall unpredictably in traffic without warning, creating a significant risk of collision.This is not normal battery discharge — the battery was fully charged at the dealer minutes before the second failure. I am filing this complaint because this issue is dangerous and the dealer cannot reproduce or diagnose it. A formal investigation or recall may be necessary.