NHTSA complaint #11703458

Owner complaint summary

I am submitting this complaint regarding a persistent water intrusion defect in my 2022 Nissan Rogue Platinum that Nissan has not formally addressed through a recall, despite published Technical Service Bulletins acknowledging the issue. During periods of heavy rain and when using automated car washes, water enters the cabin from the sunroof area on both the passenger and driver sides. I discovered this only after observing blue soap residue running down the interior side panels, and upon further inspection have since noticed signs of mold growth inside the vehicle within the past month. After researching this problem, I learned that this issue is well documented and widespread among 2021–2023 Nissan Rogue vehicles. Nissan has issued multiple Technical Service Bulletins, including TSB BT21-020B, identifying defective sunroof drain clips and revised repairs. However, Nissan has not issued a recall or formal owner notification, despite the clear pattern of failure reported online across consumer forums, Reddit, and Nissan owner communities with hundreds, if not thousands, of similar complaints. I was forced to seek repair through a local Nissan dealership, which charged me $289.24 for the repair. This defect is not the result of wear and tear or misuse, but of an inherently defective design component that allows water intrusion into sealed vehicle compartments. This defect creates health risks from mold exposure, risks damage to interior components and electronics, and reduces vehicle resale value. I believe Nissan should have issued a safety recall rather than shifting financial responsibility to owners for correcting a known manufacturing defect. Continued water intrusion and mold formation represent a health and safety concern that warrants NHTSA review. I respectfully request that NHTSA investigate this matter and require Nissan to issue a recall or provide reimbursement coverage to affected owners. Thank you for your consideration.