NHTSA complaint #11703521

Owner complaint summary

I purchased (traded into) a 2021 Jeep Wrangler on October 31, 2024. The vehicle already had an open safety recall (68C) at the time of purchase. Shortly after, the vehicle began experiencing severe and dangerous safety failures. While driving, the Jeep suddenly goes into “turtle mode,” loses power without warning, and drops to 7–12 mph in traffic. The engine light comes on and the vehicle becomes almost undrivable. This creates an extremely hazardous situation where I could be rear-ended or left stranded on the road. This is a serious safety risk to me and to other drivers. I contacted Jeep/Stellantis Recall Customer Care to report the issue. Only after calling did I receive an email telling me I must pay out of pocket for a rental vehicle, even though the vehicle is unsafe and the recall remedy is not available. I immediately responded saying I cannot pay upfront. Since November 25, Jeep/Stellantis has ignored my messages completely. The vehicle remains unsafe, undrivable, and under a recall with no available parts. Jeep has refused to provide a direct-billed rental or any safe alternative transportation. I have been left without a usable vehicle while the manufacturer fails to communicate or offer assistance. This is a major safety defect, and the lack of manufacturer response puts me in danger. If this vehicle loses power in traffic again, it could cause an accident. I am requesting NHTSA intervention because Jeep/Stellantis is not addressing this safety issue, not providing a remedy, and not honoring their recall responsibilities. Symptoms: •Sudden power loss •Turtle mode activation •Speed dropping to 7–12 mph unexpectedly •Engine warning light on •Vehicle unsafe to operate Manufacturer Failure: •Recall 68C remedy unavailable •Denied direct-billed rental •Required me to pay upfront for rental •No response to my communication since Nov 25 •Left me without transportation