NHTSA complaint #11703876

Owner complaint summary

The contact owns a 2023 Toyota Tacoma. The vehicle was taken to the local dealer for the recall repair of NHTSA Campaign Number: 24V152000 (Power Train). The contact became aware of a weld splatter and that the nuts were rusted. The dealer marked the vehicle repaired; however, the contact stated that the repair was not completed. The vehicle was taken back to the local dealer, where the nuts and bolts were replaced. The contact stated that the torque spec was incorrect. The dealer provided a video of the work order for the repair. The dealer informed the contact that rust could develop on the nuts. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 21,303.