NHTSA complaint #11706303

Owner complaint summary

The most urgent issue with my vehicle is the automatic braking system. During several instances driving during the day and at night, my car has done what’s referred to as “phantom braking” where it detects something in the road, though the road is completely clear and open and the brakes engage and suddenly stop my car. It’s happened on occasions where it triggers the brakes lightly and it’s happened so intensely that my seat buckle has locked up throwing my head forward and my car comes to a near stop on the FREEWAY. It happens on regular roads as well, but the freeway is especially dangerous especially traveling at a higher rate of speed for the breaks to be engaged and rapidly slow my car down. I have been so fortunate that the times it has happened the people behind me had enough reaction time or there was no one behind me. This has happened on numerous occasions and for almost every incident it occurred I’ve had a witness (my parter at the time) they saw how jarring, intense and dangerous the braking was and how it happened out of nowhere. I brought this up to my dealership but they kept shooing me away saying that it’s not a problem and if I wanted to I could turn the automatic braking system off every single time I start my car (because that resets once your car is off and will be active the next time it’s in use) after an extreme incident on the freeway that almost got me into an accident (with a witness) I brought it to them again to which they told me my warranty was up and if I wanted to “check it out” for problems I would need to pay out of pocket and again recommended that I turn it off every time I start my vehicle. They said they wanted to see the problem themselves but it does not happen every drive. You have no idea when it is going to happen so it’s impossible to test with the intention of seeing for yourself. It’s completely random. I’ve also had electrical issues but the brake system is my priority.