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NHTSA complaint #11706702

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2024 VOLKSWAGEN ID.4

Manufacturer

Volkswagen Group of America, Inc.

Components

UNKNOWN OR OTHER,SERVICE BRAKES

Dates

Incident: 11/06/2025
Filed: 12/23/2025

Owner complaint summary

The vehicle's emergency communication system (SOS button) and CarNet connectivity completely failed, disabling critical safety features. ​Repair History: ​First Attempt: The vehicle was at the authorized dealer (Volkswagen of Union, NJ) for 2 days. They replaced a communication module but released the vehicle to me with the SOS system still non-functional and without verifying the repair. ​Current Status: The vehicle has been back at the same dealership for over 14 days (Total cumulative days out of service: 16+ days). ​The dealer has failed to fix the safety defect and also refuses to address a persistent internal brake pedal noise, dismissing it without proper diagnosis. This vehicle is currently unsafe to drive as it cannot contact emergency services in the event of a crash

This is an owner complaint filed with NHTSA (ODI #11706702). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11706702)Back to reports

Official record ID (ODI): 11706702. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.