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NHTSA complaint #11706891

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2023 DODGE DURANGO

Manufacturer

Chrysler (FCA US, LLC)

Components

POWER TRAIN

Dates

Incident: 09/17/2025
Filed: 12/23/2025

Owner complaint summary

Three times now I have a service transmission and it won’t shift but then when taken to dealer they state no codes pop up but I show them a video of what happens each time the dealership says bring it back. First time no codes- no fix, The second time they exchanged the transmission brain and 3 months later the third time and still nothing fixed due to no codes and nothing happened when they drove the car. Something is going on for it to service transmission light to come on and then not shift 3 times now within 6 months. Mileage is under 32,000. Regular maintained with oil changes and tires.

This is an owner complaint filed with NHTSA (ODI #11706891). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11706891)Back to reports

Official record ID (ODI): 11706891. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.