NHTSA complaint #11706894

Owner complaint summary

On Wednesday, November 26, 2025, I took my 2022 Honda CR-V Hybrid to the dealership for a routine oil change. The service team told me that all systems showed the vehicle was in good condition. They advised me to return for my next oil change and regular maintenance. I did not drive anywhere on Thursday, November 27, which was Thanksgiving Day. On Friday, November 28, while driving to work on the highway, the engine warning light turned on and my car began to slow down. Pressing the accelerator did not help—the vehicle would not speed up and lost power while I was driving on the highway. This was a very stressful and unsafe situation. I had to pull over onto the shoulder with a line of cars behind me. My car was towed to the dealership. The dealership said they could not find anything wrong with it. However, I experienced a clear and serious problem. Not only did I miss work, but I also had to pay $238.95 for the towing service. After researching, I found there was a recall issued on December 18, 2023, for a fuel pump failure that can cause the engine to stall while driving, which increases the risk of a crash. However, this recall did not include the 2022 model year, which is the year of my vehicle. The recall describes exactly what happened to me. Honda should include the 2022 CR-V Hybrid in the recall and therefore; replace the fuel pump module at no cost to help ensure everyone’s safety.