NHTSA complaint #11707973

Owner complaint summary

The contact owns a 2019 Kia Sportage. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that the vehicle required 6 quarts of oil every 1,900 miles. The vehicle was recently taken to Valvoline, where an oil change was performed. The contact stated that while driving 60 MPH the following day, the vehicle started shuddering and misfiring, and the failure increased significantly while idling. The check engine warning light was illuminated. The contact stated that the failure persisted while driving at 60-65 MPH on the same day, and the engine stalled. The low oil pressure, the battery, and the check engine warning lights were illuminated. The contact was able to pull over to the side of the road. The contact was able to restart the vehicle and continued driving; however, the vehicle continuously shuddered and misfired. The vehicle was taken to Valvoline, where the contact was informed that the engine was misfiring. The contact stated that the vehicle stalled while driving after the service appointment. The vehicle was taken to the dealer, where the spark plugs and other unknown parts were replaced. The dealer then test-drove the vehicle; however the failure persisted. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to an unknown engine recall. The manufacturer was notified of the failure and informed the contact that the cost of the repair would not be covered unless the failure was related to the engine rod. The failure mileage was approximately 90,000.