NHTSA complaint #11708682

Owner complaint summary

Issue Type: Intermittent Electronic System Failure / Critical Safety Hazard Description of Incident: A severe safety-related incident occurred while driving at night on 12/29/2025, at approximately 5:48 pm. Under fully dark winter conditions in MA, while the vehicle was in motion with the headlights set to AUTO, the following events occurred: Total System Blackout: All interior and exterior lighting systems suddenly failed simultaneously, including the digital instrument cluster, infotainment display, and backlighting for all illuminated buttons and controls. The complete failure of exterior lighting and interior displays resulted in an immediate loss of forward visibility and access to critical driving information. Duration: The blackout lasted approximately two seconds before the system appeared to reboot. Recurrence: Approximately ten seconds after the first incident, the same total blackout occurred again under identical conditions. Vehicle Status: The engine remained running throughout the incidents; however, the simultaneous loss of lighting and instrumentation created an extremely high-risk driving situation. This incident constitutes a critical safety failure. The vehicle had experienced repeated electrical system failures prior to this incident, and was previously presented to the dealer on 8/7/2025 for diagnosis and repair. The dealer was unable to determine the cause of the malfunction and failed to take appropriate corrective action to address these issues: 07/13/2025: The Auto Stop function became inactive, and the vehicle failed to accelerate properly after stopping at traffic lights, creating a hazardous driving condition. 07/14/2025: The phone failed to connect to the vehicle’s infotainment system. 07/17/2025: While reversing in a parking lot, the Parking Collision Warning system failed to detect a moving vehicle behind the car. No audible or visual warning was issued, rendering the safety feature ineffective in preventing a potential collision.