NHTSA complaint #11708946

Owner complaint summary

We purchased this vehicle as a Honda Certified Pre-Owned vehicle. I have included a copy of the 182-Point Inspection Checklist that I received when I/we purchased the vehicle. The issue is the weatherstripping on both sides of the middle row. The material does not fit the area and causes wind and weather to effect the interior of the vehivcle. We feel that this issue is a manufacturer defect and should have been detected/rectified during that 182-Point Inspection. My wife and myself are the only user of the vehicle and we never have a reason to sit in the middle row. Per chance, our daughter's dog was in the middle row and when I turned to check on him, I noticed that weatherstripping issue. Upon reaching home, I further noticed that the issue existed on both the passenger and driver side - middle row doors. I also found a Technical Information & Support Group bulletin addressed to "All Honda Service Managers/Advisors", "RE: Request for Parts: 2023-2024 Accord & CR-V Rear Door Weatherstrip". I realize this bulletin does not address my year vehicle but wanted to bring to light that this seems to be an issue that is prevalent on the CR-V. We notified the dealer who inspected and confirmed that the issue exists but were told that because the care is not longer under original warranty, the repair would cost us $600+. We have since notified American Honda USA under the extended warranty we purchased and feel that they are dragging their feet on this issue. I received a call from American Honda USA and agreed to a settlement to have the issue resolved at the dealer where we bought the vehicle for a total out-of-pocket to me of $200 + taxes. I was supposed to get a call from the dealer to schedule the repair but nothing. I contacted Honda America once again and am being told it is being looked into.