NHTSA complaint #11708957

Owner complaint summary

Vehicle manufacturers have certain basic rules and procedures that must be followed. When a vehicle manufacturer sells a vehicle, it has a duty to ensure that the vehicle functions properly and safely for its advertised use and is free from defects. When a vehicle manufacturer discovers a defect, it must explicitly disclose the defect and make it right or cease selling the vehicle. When a vehicle manufacturer provides a warranty, it must stand by that warranty. I believe Kia has breached its duties and rules as follows. Specifically, these Class Vehicles (Tellurides and Others) have malfunctions regarding their incorrectly manufactured piston oil rings which can result in engine damage and failure, and even potentially cause a fire known internally and secularly as an ("Oil Ring Defect”). Now, I purchased this car in January of 2023. Based on Kia’s active and persistent promotions touting the quality of its vehicles and my partners admiration of Kia vehicles, we considered Kia a quality company with a strong reputation for producing reliable vehicles. In addition to Kia's reputation through its marketing and promotion. We decided on the 2020 Kia Telluride because we believed it was a high-quality vehicle, after a salesman convinced us that the vehicle was highly reliable and came with great technological features. Since purchasing this vehicle it has only taken the vehicle to the certified dealership for its routine maintenance as recommended by both the vehicle alert system and the Service Department at Courtesy Kia. However, through all our consistent visits to dealerships, we had never been told of any recalls or defects related to his vehicle’s oil ring system. Since 2015, KIA has designed, manufactured, distributed, sold, and leased the Class Vehicles with this problem. As discussed earlier and in more detail below, the Class Vehicles contain a defect that causes a serious safety concern. The unresolved defect with the Telluride engine is an attack on owners.