NHTSA complaint #11709554

Owner complaint summary

I am writing regarding my new Ford Bronco vehicle, VIN: [XXX] , purchased in November 2024, currently with 7,151.5 km. I recently received Ford’s official notice advising that the engine block heater in this vehicle may develop a coolant leak which could result in an electrical short circuit when the system is plugged in. This is a serious manufacturing and safety defect that existed at the time of sale. Due to the nature of this hazard, I am not operating the vehicle, as it has been placed it on storage insurance. The vehicle has not been driven since receiving Ford’s notice in order to mitigate risk and prevent potential damage or injury. Under Manitoba’s Consumer Protection Act and the Sale of Goods Act, a new vehicle must be of acceptable quality, safe, durable, and fit for its ordinary purpose. A vehicle delivered with an admitted safety defect fails to meet these legal requirements. Accordingly, I am formally exercising my right to rescind the sales contract and cancel the related financing agreement. I am kindly requesting a full buy-back, including refund of all payments made to date, payoff of the remaining loan balance by Ford or the dealer, and the cancellation of the financing agreement with no negative credit impact. I would appreciate a written response from you within five (5) business days so that we may proceed toward a timely and appropriate resolution. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)