Verified government source

NHTSA complaint #11709649

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2025 DODGE DURANGO

Manufacturer

Chrysler (FCA US, LLC)

Components

ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

Dates

Incident: 04/13/2025
Filed: 01/08/2026

Owner complaint summary

The ACC will just turn off without warning. A yellow warning light turns on to signal driver it is not operational. This has happened many times. The warning light also occurs when the system is NOT turned on. The FCC warning comes on intermittently and states like the ACC service immediately. Both of the systems are meant to be safety features however it recommended that the driver pull over turn off the vehicle and restart to restart or reboot the system. Our safety and the safety of others has been put at risk when the system turns off without warning especially when we are driving in heavier traffic areas like when we go to SC to visit family. Terribly hazardous and anxiety inducing. Not at all reliable. The systems warning lamps and failure have been concurrent and began shortly after the vehicle was purchased in March. The vehicle was taken to the dealer but supposedly NO CODE found to authorize repairs. I have copies of all work done on my Durango as well as pictures of the warnings one multiple dates. Am unable to upload at this time.

This is an owner complaint filed with NHTSA (ODI #11709649). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11709649. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.