NHTSA complaint #11710395

Owner complaint summary

Prior to receiving official recall repair instructions, I experienced sudden and unexpected issues with the Electronic Power Steering (EPS) system. These issues resulted in a loss of steering control, which caused my vehicle to become involved in an accident [XXX]. This incident not only caused significant damage to my vehicle but also resulted in personal injuries for which I am still recovering. Because the recall repairs were not yet completed at the time of the accident, I was forced to pay out of pocket to repair certain parts that I didn’t know was due to the recall. I have incurred expenses that I should not have been responsible for, as these failures are explicitly recognized by Honda and the NHTSA as safety defects. I contacted Honda. I have a case number Case [XXX]. I was informed to submit documents for any pieces that I did have to buy. did that for about one month after that I was informed that they will not reimburse me for any damages that was correspondence Accident as I have a lot of damage to the front passenger side of my car as I ran into the cement barrier on the highway. Before this accident, I did not have any warning, lamps, messages or symptoms problems with my car. Not sure how I will pay for all these repairs. I contacted Honda to see if I can get the recalls done, but I still have damage to my vehicle due to the accident cause by recall, I did not know there were two recalls to my vehicle until after the accident, I took it to the mechanic and he let me know there’s an issue with my rack. I need to go contact Honda. I would like to know who will reimburse me or pay for the bodywork that I need time to my vehicle. entering [XXX] heading to Jersey City from Bayonne. I was driving onto the highway in the steering wheel felt funny , it was sticky or something. was pressing the breaks and turning away from the Railing and the wheel was not turning I ended up going into the railing on the right and damaging my front right passenger INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)