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NHTSA complaint #11711777

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2025 CADILLAC LYRIQ

Manufacturer

General Motors, LLC

Components

ELECTRICAL SYSTEM

Dates

Incident: 11/27/2025
Filed: 01/18/2026

Owner complaint summary

Telematics module failed and the vehicle couldn’t connect to emergency OnStar services if involved in crash. GPS also doesn’t work with a faulty module. No cellular or WiFi connectivity. Car reroutes to somewhere without this module working. I’m paying for the OnStar subscription but with a faulty module it can’t connect. GM says part back ordered with no ETA. Thousands of people are reporting the same problem and it should be a recall at this point.

This is an owner complaint filed with NHTSA (ODI #11711777). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11711777)Back to reports

Official record ID (ODI): 11711777. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.