NHTSA complaint #11712202

Owner complaint summary

I purchased a 2024 Tesla Model 3 a little over a year ago. Recently, and after an update, myself, and other drivers in my life, noticed the self-driving feature was malfunctioning - to the point I used the audio reporting feature to report this problem twice to Tesla. The car would veer off the road when flasing lights appeared and would jerk suddenly for no reason when it thought there was a obstruction in the road (sticks, plastic bags, etc.). Last month this malfunction has caused an accident, and my car has been totaled, my insurance will not cover it, and I have been advised by two separate attorneys to sue. This has been litigated in court with lawsuits against Tesla (See Benavides v. Tesla; see also IN RE: TESLA ADVANCED DRIVER ASSISTANCE SYSTEMS LITIGATION). I had notified Telsa twice of this issue, the car left the lane and did not notice a concrete barrier on the left side going north on I-95 in or around Broward County. To my knowledge no one has inspected the car. I was not warned that this car would cause an accident, the problem first appeared when I reported the issue using the voice reporting feature around November 2025. It is currently located at a tow facility in Broward County, FL and can be inspected there.