NHTSA complaint #11712290

Owner complaint summary

To Whom It May Concern, I am submitting this formal safety complaint regarding my 2021 BMW X3, which is currently subject to an active safety recall involving a potential engine starter defect that may result in a vehicle fire.BMW of North America has notified me that water may enter the engine starter, causing corrosion and overheating, which can lead to a fire even when the vehicle is parked and turned off. BMW has advised owners, including myself, to park the vehicle outside and away from structures due to this risk.Since receiving this recall notice, my vehicle has displayed a check engine light, and I have personally experienced a burning or fire-like smell coming from the engine compartment.These symptoms have caused serious concern for my safety and the safety of my child.I contacted BMW regarding this issue and was informed that there is currently no available remedy to repair the defect. Despite the known fire risk and the warning signs my vehicle is exhibiting, BMW has not provided a temporary repair, replacement vehicle, or other permanent solution.This vehicle is my only means of transportation. I am a single mother and rely on this vehicle daily to transport myself and my child to work, school, and essential activities. Being advised to continue driving a vehicle with a known fire hazard, while also being instructed not to park it in my garage, places an unreasonable and unsafe burden on my family.I am not refusing a reasonable solution. I am open to trading my vehicle into a comparable BMW model while maintaining the same existing car note or loan terms. My primary concern is having a safe and reliable vehicle for myself and my child, given the unresolved safety defect and the lack of an available repair.I am submitting this complaint so that the National Highway Traffic Safety Administration is aware that consumers are currently operating vehicles with a known fire risk and no available remedy. I respectfully request NHTSA’s review and assistance me .