NHTSA complaint #11712582

Owner complaint summary

I am reporting a safety-related transmission failure in my 2019 Toyota. The vehicle suddenly lost the ability to drive forward without any warning. There were no check engine lights, warning lights, or alerts before or during the failure. The vehicle would only go in reverse and became completely undrivable. At the time of the failure, my children and my elderly mother were in the vehicle, creating a serious safety risk. Had this occurred in traffic or at an intersection, it could have resulted in an accident. After the failure, I contacted over 30 transmission shops and mechanics, and none are willing to rebuild or repair the transmission due to known and recurring issues with this Toyota transmission model. I contacted Toyota directly and was provided a repair estimate of approximately $8,000, which is unreasonable for a 2019 vehicle and makes repair financially impossible. The vehicle was towed and remains undrivable. I am currently paying $30 per day for a rental vehicle, causing financial hardship. I am submitting this complaint so this issue is documented as a potential safety defect