NHTSA complaint #11712627

Owner complaint summary

The contact owned a 2021 Hyundai Tucson. The contact stated that immediately after purchasing the certified vehicle, the vehicle went into LIMP Mode while her grandson was driving approximately 65 MPH, and the vehicle decelerated to 7 MPH. The vehicle was towed to the local dealer who diagnosed that the NOX sensor had failed and needed to be replaced. The vehicle was repaired but while leaving the dealer, the failure reoccurred. The vehicle was towed back to the dealer who replaced a second NOX sensor and the catalytic converter. The contact stated that days after retrieving the vehicle, the failure reoccurred, and the vehicle was towed back to the dealer who diagnosed that the NOX sensor had failed for a third time, within several days of owning the vehicle. The vehicle was traded in. The manufacturer was notified of the failure. The failure mileage was 28,944.