Verified government source

NHTSA complaint #11712715

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2023 MAZDA CX-5

Manufacturer

Mazda Motor Corp.

Components

ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

Dates

Incident: 01/17/2026
Filed: 01/22/2026

Owner complaint summary

What component or system failed or malfunctioned, and is it available for inspection upon request? - Smart Brake Support (SBS) & Forward Obstruction Warning system malfunctioned. Front radar sensor malfunctioned. Parking brake malfunctioned. I-activesense system malfunctioned. Emergency lane keep disabled. Dynamic stability control malfunctioned. Traction control system not operating correctly. Anti-lock brake system (ABS) malfunctioned. Brake system not responding. How was your safety or the safety of others put at risk? In total 10 malfunctions led to brake not responding and could not stop the car and resulted into a car accident. Has the problem been reproduced or confirmed by a dealer or independent service center? NO Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? POLICE report from car accident states brake malfunction. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Car was totally fine until all 10 error messages appeared on Jan.17th 2026 12:42-12:43PM and immediately the brake system did not respond and resulted in the car accident. **important** Police report documented that the officer on scene is a witness of the car dashboard shows “brake malfunction”

Crash reported1 injuries reported
This is an owner complaint filed with NHTSA (ODI #11712715). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11712715. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.