NHTSA complaint #11712735

Owner complaint summary

We bought a 2021.5 Volkswagen Atlas that, starting around 15,000 miles, began having computer-related issues that were reported but never truly repaired. Over time, those issues escalated into serious drivability and safety problems. Beginning in mid-2025, the car started driving poorly. It had hesitation, dragging, poor fuel economy, and then began stalling, sometimes at idle and sometimes while driving. At first, repairs like a battery replacement were tried, but they did not fix the problem. In August 2025, the car stalled on the interstate in Nashville with flashing EPC and check engine lights and would not restart. Our family, including our children, was stranded in an unsafe situation. The car had to be towed, and a fuel pump was replaced. Even after that repair, the stalling and warning lights continued. Later in August, when the car continued to stall, Don Jacobs Volkswagen told us the problem was a warranty-covered EVAP (carbon) canister and that repairing it should resolve the issue. It did not. In December 2025, the car stalled again with flashing warnings and was deemed unsafe to drive. It was towed back to Don Jacobs, where a second fuel pump replacement was performed. In January 2026, the check engine light came on again and the car was returned to the dealership. At that time, we were told the EVAP canister had been left unattached from prior testing, not from the most recent repair. Since then, the vehicle has continued to drive poorly, with ongoing hesitation and dragging. In total, the vehicle has been in the shop four times, including three visits to the same dealership, and no one has been able to diagnose or permanently repair it. The dealership has told us they cannot proceed unless specific fault codes appear, even though the vehicle continues to malfunction and send diagnostic alerts through the Volkswagen app. Because of the repeated stalling, unresolved repairs, and lack of a clear path to fix the problem, we do not feel the vehicle