NHTSA complaint #11712746

Owner complaint summary

Premature oil pump failure on a 2020 Mercedes-Benz GLC 300 with 71,000 miles. The check engine light illuminated on December 29th, 2025 and with no other warning symptoms. The vehicle has been maintained properly, including regular visits to Mercedes-Benz dealerships. The oil pump is a critical engine component that should not fail at this mileage. It has been recommended to not drive the vehicle without repairing as oil can leak onto a hot engine. This issue has been confirmed by a Mercedes dealer. Mercedes-Benz has offered 1,000 in goodwill on a 7,400 repair, which is unreasonably low given the nature of the failure. The dealer is advocating for higher goodwill, but corporate has refused to escalate or provide a breakdown of the offer. This failure appears to be a premature mechanical defect rather than normal wear, and I am filing this complaint to request federal tracking and review.