NHTSA complaint #11712859

Owner complaint summary

Subject: URGENT: Global Safety Defect Report – Jaguar Land Rover (JLR) Powertrain Control Module (PCM) and Fuel Pump Driver Module (FPDM) Failure. Description of Defect: I am writing to formally report a critical safety defect affecting Jaguar Land Rover (JLR) vehicles involving the Powertrain Control Module (PCM) and the Fuel Pump Driver Module (FPDM). These modules are experiencing spontaneous "reset" or "reboot" events during vehicle operation, leading to a sudden and total loss of propulsion. Safety Hazard: Affected vehicles are experiencing power loss at highway speeds, often resulting in the vehicle stopping abruptly in live lanes of traffic. This defect has directly led to near-misses and reported accidents. The loss of power frequently occurs without warning, rendering the vehicle a "sitting duck" on high-speed roads, creating an extreme risk of rear-end collisions and multi-vehicle pileups. Manufacturer Inaction: Despite internal technical bulletins (e.g., NHTSA TSB MC-10218879-0001) and mounting consumer complaints, JLR has failed to issue a global safety recall or provide a permanent hardware/software resolution. While the Chinese State Administration for Market Regulation (SAMR) has reportedly summoned JLR officials regarding these stalling issues, the manufacturer has yet to implement a verified fix or acknowledge the systemic nature of the failure. Demand for Action: We request that your agency launch an immediate investigation into the frequency and severity of these stalling events to compel Jaguar Land Rover to initiate a safety recall and protect the motoring public.