NHTSA complaint #11713223

Owner complaint summary

Safety defect in my 2021 Honda CRV. Until 11/23/2025 the rearview camera had perfect view. 11/24/2025, camera view became obstructed by the camera Lense black rim in the permanent housing. On 11/28/2025 saw my local mechanic. Told after visual inspection that the lense had slipped down in the housing. This would have to be repaired by Honda. Appt.11 AM on 12/18/2025 at Crown Honda Pinellas Park Fl. I viewed Honda manual for 2021 Honda CRV camera problems. Had to be taken to a Honda dealership for repair. Honda forums, and Honda repair technician blogs stated backup camera lense is a defect, has to be repaired by Honda. At Crown Honda on 12/18/2025 at 10:45 AM, I was checked in by a manager. This guy ran the outside car take in. He looked at the problem in driveway. After 15 min, I was told its “Normal” he said “I looked at the same year in lot and it looks the same.” I told him the camera lense housing is loose and needs repair,“ no its not” he said. I explained the backup camera lense dropped further since 11/24/2025 and almost resulted in a pedestrian injury twice. Backing out of my drive way and in a shopping center parking lot. Both times from the rear right side of the car, a known blind spot in Honda CRVs. Both times the camera did not see the cross-traffic movement. I insisted a mechanic look at the car. Another shop manager comes and says its normal. I showed both of them the proof it is not normal, my obstructed view is a safety concern. At 12:07 they finally agreed to have mechanic # 971716A look at it. The second manager says “nothing is wrong.” I said, “if an injury occurs which is a result of this obstructed view, I will hold you/him accountable.” I said” check the housing holding the camera” he said “No, and the truth is; not enough people are complaining for Honda to pay for this repair”. I am truly concerned this is a serious safety hazard that can result in injury or death due to an obstructed view of rear camera.