NHTSA complaint #11713570

Owner complaint summary

I attempted to remote start my 2022 Toyota RAV4 Hybrid from inside my home using the Toyota mobile app. I received a confirmation notification stating that the vehicle had started and would automatically shut off in 10 minutes. Approximately six minutes later, I exited my home and approached the vehicle, which was not running. After unlocking and entering the vehicle, the interior temperature confirmed that the vehicle had not been running. I attempted to start the vehicle by pressing the brake pedal and pushing the start button. No dashboard lights illuminated, no warning messages appeared, and the vehicle was completely unresponsive. I attempted this process two additional times with the same result. After exiting the vehicle and closing the driver’s door, I attempted to lock the vehicle using the touch sensor on the driver-side door handle. The vehicle would not lock. I attempted this a second time and it still would not lock, indicating a complete loss of electrical power. This failure occurred in cold weather conditions and involved the hybrid battery and associated electrical system. The loss of power created a safety risk because the vehicle could not be secured and could have left me stranded in cold weather. Later that day, I contacted my insurance company for roadside assistance. A tow truck arrived and jump-started the vehicle using a portable jump box, which allowed the vehicle to start and the battery to recharge. A Toyota service appointment is scheduled to inspect the vehicle. The issue has not yet been confirmed by a dealer. The vehicle has not been inspected by the manufacturer or other representatives. Only the roadside assistance tow truck driver responded. The vehicle and battery are available for inspection upon request.