NHTSA complaint #11714098

Owner complaint summary

Issue: loud whining coming from transmission during acceleration, rough shifting, transmissions slips. Rough shifting noticed shortly after 25k warranty. More details: I had purchase my vehicle new at Dublin Toyota and have serviced my vehicle regularly recommended by Toyota dealer. Took into dealer for 90k service which included transmission fluid change. After the service I noticed that the bill didn’t include transmission fluid on the materials list. I called the service advisor and asked if it had been changed. The service advisor said he couldn’t prove it as it was not listed so he asked that I bring it back in and he will make sure it is changed. I brought the car back in.. The service team never mentioned any concerns with transmission. Whining started a couple weeks after. I took my car to transmission shop, who inspected a found black burnt transmission fluid with metal pieces. I informed them that I brought my car in for service which was supposed to include a transmission fluid change. They said it didn’t look like it was changed, and if it was, the the service tech would have noticed the black fluid and should have advised of transmission concerns. I was advised that the transmission is damaged beyond being rebuild and needs to be replaced. This failure is a known and acknowledged issue with Toyota UA80F/E transmissions. Technical Service Bulletins T-SB-0160-18, T-SB-0008-21