NHTSA complaint #11714264

Owner complaint summary

In 2024, while the vehicle was still under warranty, we brought it to our GM dealer due to an air suspension fault. The problem typically occurs in extreme cold weather, and following that visit, we did not experience further issues during the remainder of that winter as it was never that cold again. However, the following winter the same issue returned and was diagnosed yet again, and this year we are again experiencing the identical problem with the same diagnostic code which has been diagnosed by 2 dealers and a private mechanic in the last week. It has since become clear that the underlying issue was never properly repaired during the 2024 warranty visit. We recently learned that approximately 3.5 weeks after our 2024 service appointment, GM released a service bulletin outlining the correct repair procedure for this exact issue. We were not notified of this bulletin by the original servicing dealer. This information only came to our attention when we brought the vehicle to a GM dealer last week, where the issue was properly diagnosed and now they are refusing to fix it without us paying $4300 even though it was brought to their attention in 2024 while under warranty. A failed air suspension presents a safety concern, not merely a ride-comfort issue. When the system fails, the vehicle may sit unevenly or at an incorrect ride height, which can affect vehicle stability, steering response, braking geometry, and traction—particularly in cold weather and at highway speeds. Because the failure is intermittent and temperature-related, it is unpredictable and increases the risk of loss of control. The vehicle is not operating as designed when the air suspension is compromised. GM knows about this issue as they did indeed issue a bulletin that covers our vehicle and this was done when my car was still under warranty, but it was not brought to our attention that it existed until this year after the car's warranty was up. 2 seal kits, air springs and the struts!