NHTSA complaint #11714584

Owner complaint summary

This submission supplements my prior NHTSA ODI complaint regarding the same vehicle and loss-of-motive-power condition. On Nov 8, 2025, the vehicle experienced a loss of propulsion at highway speed, creating an immediate safety risk. The vehicle could not maintain speed and required evasive action with no propulsion to avoid traffic hazards. Following the incident, the vehicle was inspected and stored diagnostic trouble codes P0A3F-00 and P0A43-00 were retrieved, relating to drive motor position sensor / resolver signal loss or degradation. These fault codes are associated with loss of propulsion and indicate a propulsion control signal-path fault, rather than a condition resolved by software calibration alone. The vehicle remains available for inspection and is out of service at a dealership due to unresolved safety concerns. Since my prior ODI complaint, I provided formal written notice to the manufacturer describing the incident, the retrieved fault codes, and the safety implications, and requested a written response. Receipt was confirmed by USPS certified mail on January 6, 2026. No written response was provided, and repeated attempts to contact the manufacturer through customer service channels were not returned. The manufacturer authorized only a recall firmware update and declined to authorize or perform the intermittent wiring and resolver diagnostics identified in its diagnostic procedures for these fault codes. The firmware update does not inspect, repair, or replace the resolver, wiring, or related hardware indicated by the stored codes, and does not determine whether the underlying propulsion fault has been corrected. As a result, the vehicle has been out of service for more than two months, and the risk of another loss-of-propulsion event remains unresolved. This update documents the manufacturer’s non-response after notice and reliance on a software-only remedy that does not address the indicated propulsion system fault.