NHTSA complaint #11715355

Owner complaint summary

My steering was what I felt as an affected problem. I was subsequently stuck while out with my one year old in the cold 10/31/2024. Eventually the car started again but I had what felt like steering issues (i.e. dragging/shuttering) thereafter. I was told that there were no issues aside from the power steering which completely failed and was replaced. Not until 1 year later when I insisted that the issue continued did the dealership give me an idea of what it could be despite them knowing about the SIB the entire time. There were warning lamps that came on I'm just not sure if any of those lights were the actual undiagnosed issue pertaiing to my transfer case needing to be completely replaced. Either way the dealersihp sandbaged me and only diagnosed the transfer case replacement after I was 1 month out of warranty 11/2025 quoting me with a $10,552.19. repair cost.