NHTSA complaint #11715644

Owner complaint summary

The vehicle experiences a severe loss of power, placing it into a reduced-power or limp mode that prevents the vehicle from exceeding approximately 10 mph. The issue has occurred repeatedly despite multiple repair attempts. The battery was replaced initially, after which the vehicle broke down while still at the dealership. The service department removed the new battery & reinstalled the original battery, at which point the vehicle temporarily operated normally.On a subsequent visit for the same reduced-power condition, the dealership replaced the throttle body chamber and multiple gaskets. This repair resolved the issue only for a short period of time. During a third service visit, I paid approximately $3,000 for additional repairs; however, the same issue occurred again, & I was unable to safely leave the dealership parking lot. The vehicle is currently available for inspection, testing, & servicing upon request. All prior inspections & repair attempts are documented in dealership service records. My safety & the safety of others were placed at significant risk because the vehicle unexpectedly loses power while being driven. The vehicle abruptly slows & cannot exceed 10 mph. This occurred while driving on the highway during heavy 5:00 p.m. traffic, as well as during normal roadway driving. A sudden and severe reduction in speed in traffic creates a high risk of rear-end collisions or other serious accidents, particularly if surrounding drivers are unable to react in time. Yes. The dealership where the vehicle was purchased is the same dealership that has serviced the vehicle on all three occasions. Each time, the dealership has inspected the vehicle and represented that the issue was repaired. However, the problem continues to occur immediately after service, including instances where the vehicle could not be driven out of the dealership parking lot. Any qualified service center test-driving the vehicle would be able to observe & reproduce. Yes check engine light