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NHTSA complaint #11716687

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2024 LINCOLN NAVIGATOR

Manufacturer

Ford Motor Company

Components

POWER TRAIN

Dates

Incident: 04/20/2025
Filed: 02/09/2026

Owner complaint summary

The contact owns a 2024 Lincoln Navigator. The contact stated that while driving approximately 55 MPH on several occasions, the transmission independently shifted into neutral(N). The contact stated that during each failure, the drive(D) button was pressed without depressing the brake pedal first. The contact stated that an undisclosed message was displayed. The vehicle was taken to the dealer on three occasions; however, the dealers were unable to duplicate the failure. The manufacturer was notified of the failure. The failure mileage was approximately 1,700.

This is an owner complaint filed with NHTSA (ODI #11716687). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11716687)Back to reports

Official record ID (ODI): 11716687. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.