NHTSA complaint #11717688

Owner complaint summary

Vehicle was purchased new on 5/17/2024. On January 16, 2026 the vehicle was brought into a Honda dealership because of 2 lingering issues. 1) It had low power while driving uphill on the freeway. When driving the vehicle from the Bay Area to Reno, the vehicle was unable to keep up with the flow of traffic travelling at the speed limit. Vehicles behind us were agitated. We did not know if this was normal or not and we wanted to have the car checked out. 2) The engine sounded different after the trip to Reno. Youtube videos, including some by Honda dealers had advised that the crv hybrid made noises which were considered normal. We wanted to know if the noise that we we're hearing was normal. The vehicle was in the shop for 26 days. The dealer confirmed the low power but had difficulty diagnosing the engine noise, except that it was not normal. The dealer brought in resources from Honda techline on multiple occasions to assist in diagnosis. During the course of the 26 days in the shop, the dealer ultimately found it necessary to rebuild the entire engine, including replacing the block, cylinder heads, lifters, fuel injector, etc.... We feel fortunate that we did not experience the more extreme loss of power and limp home mode that has been reported. We are very concerned about the future reliability of the vehicle. From the research that we have done, it appears that the primary cause of many of the engine failures experienced by this year/model are due to failure of the fuel injector system. What is really odd, is that the fuel injector system on our vehicle was inspected by the dealer on February 22, 2025, i.e., a year before we brought the vehicle in for the current issues.