NHTSA complaint #11719273

Owner complaint summary

Dear NHTSA Representative, I am filing a complaint against Infiniti regarding refusal to perform a recall-related engine replacement on my vehicle. Vehicle Information: • Year: 2021 • VIN: [XXX] I brought my vehicle to Grubbs INFINITI in Grapevine, TX for recall service in August 2026 and again on February 11, 2026. The dealership refused to perform the recall-related engine replacement. The reason provided was that oil change maintenance had not been completed on time by the previous owner before I purchased the vehicle. However, since I have owned the vehicle, all oil change maintenance has been completed on time and properly maintained. The engine has not failed, but it remains subject to the recall and the associated safety risk. I believe denying recall service based on maintenance history from a prior owner is improper and leaves me operating a vehicle that is subject to an unresolved safety recall. I respectfully request that this matter be investigated and that Infiniti be required to comply with its recall obligations and perform the required repair at no cost. Please let me know if additional documentation is needed. I can provide maintenance records and service documentation. Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)