NHTSA complaint #11719367

Owner complaint summary

While driving on the freeway in the rain (on 2/19/2026), my vehicle started braking of its own accord. Emergency brake lights flashed on the dash board and the vehicle came to a full stop while traffic was moving on the freeway. [There had been previous incidents of warning "Brake" lights flashing without cause, never a sudden stop; spontaneous]. During my <15 mile commute, the vehicle did this x5 times. After the 4th incident, a new pop up warning appeared: "Collision Mitigation braking system problem. See your dealer. " I took a photo of this warning light and drove to the closest dealership. The unwarranted braking problem happened again while on the freeway. When I arrived at the dealership, at first they said "there's no problem. " I showed them the photo, they reluctantly checked in my vehicle for diagnostics and informed me that I would have to pay for the diagnostician. The safety of myself and other California drivers was put at risk by this malfunctioning braking system. I was unable to over ride a warning, the vehicle braked unexpectedly in the middle of the freeway. Mossy Honda dealership did not offer me a loaner vehicle nor a ride home. When I asked, I was told that they might be able to rent a vehicle to me if someone was still around to do so. Cost =$50/ day. I lost a day of work to deal with this issue. I had to call the dealership for an update. The vehicle was inspected by a certified Honda technician at Mossy Honda of Lemon Grove. The technician informed me that Honda's policy is to realign the system. The honda technician asked if the vehicle was recently hauling a heavy load that could have ruined the alignment. I have not. It seems the dealership wants to blame me for this safety issue. If there are follow up issues, I am advised to return to the dealership for assistance. The dealership did not offer a ride, nor apologies. They have not provided an updated Cost estimate for this alignment or any needed follow up repairs.