Verified government source

NHTSA complaint #11719455

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2023 BMW X5

Manufacturer

BMW of North America, LLC

Components

ELECTRICAL SYSTEM,AIR BAGS,STRUCTURE

Dates

Incident: 02/19/2026
Filed: 02/20/2026

Owner complaint summary

The seal on the sunroof of the car allows water into the car. My car will be available for inspection upon request. This issue allows water into the car around the b pillar airbag and the side window airbag which can damage the airbag and make it deploy without any accidents or make them not deploy in the case of a accident. BMW has an internal document in which acknowledging the issue with the seal but even though they recognize placing a defective part on the vehicle. They will not assume the cost of the repair if outside de 50k miles warranty. In order for the dealership to take a look at the issue an 200 dollar diagnostic is required but I was informed that if they determined that the issue on hand is due to the defective part. I will still have to pay for the repairs. There weren’t any other signs before the incident.