NHTSA complaint #11721039

Owner complaint summary

The vehicle’s battery module became defective and would not accept or hold a charge. When attempting to charge the vehicle using standard charging equipment, the battery system repeatedly failed to initiate or complete the charging cycle. The vehicle displayed charging error messages and/or failed to respond when connected to a charging source. Despite using properly functioning charging equipment and verified power sources, the battery module would not charge. The issue was diagnosed as a defective battery module. As a result, the vehicle became inoperable due to the inability to recharge the high-voltage battery. This defect created a safety concern because the vehicle could unexpectedly lose available driving range and become disabled without warning. The failure rendered the vehicle unusable until the battery module required repair or replacement.