NHTSA complaint #11721373

Owner complaint summary

The contact owns a 2022 Mercedes-Benz GLC300. The contact stated that while driving at various speeds and depressing the accelerator pedal, the check engine warning light was displayed on the instrument panel. The vehicle lost power and was pulled over and restarted. The contact was almost involved in several crashes due to the failure. The vehicle was included in NHTSA Campaign Number: 23V445000 (Fuel System, Gasoline); however, the vehicle was repaired, and the failure persisted. The vehicle was taken to the dealer on several occasions, where the fuel pump, charcoal filter, and other various parts of the fuel pump were repaired; however, the failure persisted. The manufacturer was notified of the failure, and the contact was informed that the cylinder head would be replaced free of charge. The contact believed that the vehicle was unsafe to drive due to the failures. The vehicle was not repaired, and a loaner vehicle was provided. The failure mileage was unknown.