NHTSA complaint #11721575

Owner complaint summary

During a winter freeze event, the vehicle was unable to climb a slight incline despite being equipped with all-wheel drive. The rear wheels did not appear to be receiving power, and the vehicle experienced significant wheel slip under light throttle input. This occurred in normal driving conditions and was unexpected given the vehicle’s AWD system. There were no warning lights, diagnostic messages, or fault indicators displayed on the instrument cluster at the time of the incident. The lack of any driver notification made it difficult to identify that the AWD system was not functioning properly. After experiencing the issue, the vehicle was taken to an authorized dealership for inspection. The initial assessment did not identify a problem. However, after further review and comparison with a properly functioning vehicle, the dealership confirmed a failure within the SH-AWD system. The affected components were replaced under warranty. The failed components should be available for inspection upon request. The safety concern stems from the absence of warning indicators combined with the loss of intended AWD functionality. In low-traction conditions, the inability of the system to properly distribute power can increase the risk of loss of control, reduced acceleration capability, or inability to safely merge or climb inclines. No prior warning lamps or alerts were presented before the incident.