NHTSA complaint #11721614

Owner complaint summary

My 2020 Toyota Camry is experiencing a persistent failure with the Data Communication Module (DCM), resulting in **Error Code ** in the Toyota app: "Request could not be completed. Please contact your dealer for assistance." This error prevents all Toyota Remote Connect features from functioning, including remote start, lock/unlock, and vehicle status — services I am actively paying a subscription fee for. Toyota has acknowledged this is a known software defect and published Technical Service Bulletin TSB-0089-21 (DCM Reset and Firmware Update – LG), which specifically lists the 2020 Camry as an affected vehicle. Despite this being a documented manufacturer defect, Toyota has not issued a formal Special Service Campaign (SSC) to cover all affected owners regardless of warranty status, leaving out-of-warranty customers responsible for repair costs caused by Toyota's own firmware failure. I am requesting that NHTSA investigate this issue and urge Toyota to issue a no-cost Special Service Campaign for all affected 2020–2021 Camry owners experiencing Error 42 / DCM failure. This is a safety concern as Safety Connect (SOS/emergency services) is also rendered inoperative when the DCM fails.