NHTSA complaint #11721646

Owner complaint summary

Vehicle: 2024 Ford Bronco Outer Banks Mileage: Approx. 15,000 The molded-in-color (MIC) composite hardtop panels have developed significant cracking across all four removable roof sections. Cracks are present on the driver-side front, mid, rear, and passenger-side panels. The cracking appears to originate within the composite material and has progressively worsened over time. The vehicle and affected panels are available for inspection upon request. The hardtop is part of a rollover-rated vehicle and contributes to structural integrity and occupant protection. Progressive cracking raises concern about reduced structural performance in a rollover. Additional risks include continued material degradation, potential panel instability at highway speeds, and water intrusion affecting electrical components. The condition has been visually inspected and confirmed by our Ford dealership, which verified cracking on all four panels. The vehicle has not been involved in any accident and has not been inspected by police or insurance representatives. The cracking was not caused by impact, misuse, improper storage, or improper removal. The hardtop has only been removed approximately five times since purchase, with all panels removed together only once, and removal was performed carefully according to manufacturer guidance. The hardtop is currently being replaced under the bumper-to-bumper warranty. However, replacement does not address the underlying concern if the material or manufacturing process is defective. Numerous other Ford Bronco owners have reported similar cracking, including multiple replacements. There were no warning lamps or messages prior to the cracking. The issue was first noticed at approximately 13,000 miles and has continued to progress. Given the low mileage, limited removal, dealership confirmation, and widespread similar reports, this appears to be a potential systemic material defect that warrants further investigation and a permanent corrective act.