NHTSA complaint #11722062

Owner complaint summary

On 3/3/2026, I brought me JEEP 4XE to the Jeep dealership in Paris, Kentucky to have the 68C recall performed. The Jeep dealership used version #7 of the 68C recall instructions to updated all software modules and then to perform a 7 mile test run to engage the electric engine and to stress the vehicle per the instructions documented in the recall instructions. Document is identified as: * High Voltage Battery * Reference: 68C/NHTSA 25V-741 * Revision: 7 * Edition: February 2026 * Details: Additional DTC added to the end of Section B. BPCM software update After picking vehicle up from dealership, I proceeded home via a state highway Route 68 (Paris Pike). The roadway is a 4 lane divided highway and has a speed limit of 55mph. I set my vehicle to HYBRID mode and then placed it on cruise control as I had done numerous times over its 25,000 miles. During the drive there were occasional rolling hills and inclines. I gauged the hills to be about a 1% grade on average but never exceeding 2% grade. During these inclines, the gasoline engine engaged and the RPM gauge on the instrument cluster registered 3000RPM. This excessive engine RPM had NEVER occurred before the 68C factory recall procedure. In all other instances of the engine engaging, the RPM would engage at 2000RPM. I contend that the the engagement of the gasoline engine on these small inclines was NOT warranted and that the excessive RPM's of 3000 is not normal and was never experienced prior to the 68C recall fix. I am submitting this information for review and documentation. Video of the instrument cluster gauge showing the RMP gauage and the display panel showing the engine and battery kW used were taken to document the process. I believe that the engagement of the gasoline engine at 3000RPM will cause excessive wear of the engine and is a direct result of one of the software updates that was used to complete the 68C recall.