NHTSA complaint #11722617

Owner complaint summary

1. Component/system that failed/malfunctioned — Braking system (electronic parking brake and brake control modules) combined with electrical/communication defect preventing storage of diagnostic trouble codes (DTCs). Vehicle available for inspection upon request. 2. How safety was put at risk — Repeated "Park Brake Fault – Service Now" and "Brake System Fault" warnings on dash while driving risk sudden loss of parking brake function, reduced braking, or unexpected behavior (e.g., transmission no-engagement beyond walking pace after cold start), impairing safe stopping/control and endangering driver and others. 3. Problem reproduced/confirmed by dealer — Yes — reproduced/confirmed multiple times by authorized Ford dealer (Town & Country Ford, Evansville, IN) across five visits (invoices attached): active brake faults visible on dash during service, yet "no codes found," "unable to verify," "NP no problem found." Examples: [XXX] (30,113 mi) brake fault while driving; [XXX]intermittent parking brake light, no codes; [XXX] transmission slip and brake fault, no codes. 4. Inspected by manufacturer, police, insurance, or others — Inspected only by dealer. Ford CX team contacted (CRM [XXX] , July 2025) but no further inspection/resolution. No police or insurance inspections. 5. Warning lamps/messages prior to failure and when first appeared — "Park Brake Error Message" and "Park Brake Fault" warnings first documented 25,722 miles (early visits after [XXX] purchase at 13 miles). No-DTC retention defect prevented earlier alerts/diagnosis. Symptoms escalated (transmission slip, cold no-start die-out, brake faults recurring). 6. Additional notes — Out of service 60 cumulative days; loaner restricted to local driving only when provided. Part of Indiana Lemon Law claim (BBB AUTO LINE Case [XXX]). Due to 10-file/10MB upload limit, core documents attached; additional photos, full invoices, loaner agreement, BBB correspondence available upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)