NHTSA complaint #11723346

Owner complaint summary

The contact owns a 2021 Toyota Camry. While the contact’s wife was inside the parked vehicle and attempting to open the sunroof, there was an abnormal sound coming from the sunroof while attempting to close it. The motor to open the sunroof was covered and made a sound; however, the sunroof failed to close. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed, and determined that the rail had seized. The contact was advised that the sunroof assembly needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.