NHTSA complaint #11723735

Owner complaint summary

On February 27th, 2026, around 2:00 PM, while driving my 2024 Infinity QX60 on Hwy. 459 in Birmingham, AL, at approximately 70 mph in heavy traffic, the engine suddenly shut down completely and shifted into neutral without any prior warning lights, noises, or symptoms. I had great difficulty figuring out what had happened, and struggled to avoid being hit while crossing over three lanes to coast to the shoulder. I attempted to put the car back into drive without success and was absolutely terrified as I barely missed being hit by an 18-wheeler traveling behind me at a high rate of speed. The car was shuddering, but I managed to drive a short distance to the Birmingham Nissan dealer. After an inspection, they stated it was due to an improperly installed air filter that interfered with the MAF, and I was told I had to pay 1,000 for repairs. The Forward Collision warning sensor went out after the MAF was repaired, but the car was released to us. We had to take it right back to the dealer and leave it again.