NHTSA complaint #11723999

Owner complaint summary

rear hatch fails repeatedly to open. it locks up. it failed to shut too and damaged a rear taillight, forcing me to bring it to toyota. i had toyota dealer look at it twice now. from jan up to mar of this year. they had my car 2 weeks. even after replacing hatch struts and hinges,it still happens. it has to be an electrical, mechanical, or computer issue causing it. new vehicle, now under 20k mi. the hatch is widespread in rav4 models and I've found soo many reports online of same problem. this needs to be investigated more and fixed and recalled.