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NHTSA complaint #11724195

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2023 MAZDA CX-5

Manufacturer

Mazda Motor Corp.

Components

EXTERIOR LIGHTING

Dates

Incident: 03/02/2026
Filed: 03/13/2026

Owner complaint summary

I am reporting a safety defect in my 2023 Mazda CX-5 involving the right headlight assembly. The internal LED cooling fan has failed, causing loud noise and excessive vibration. This is a confirmed manufacturing defect (documented in Mazda Service Alert SA-013-23). Safety Risk: The cooling fan is essential to prevent the LED from overheating. A failure of this component can cause the headlight to dim or shut off completely without warning while driving at night, creating a severe visibility hazard and increasing the risk of a crash. Repair Details: An authorized Mazda dealer confirmed the internal failure and verified no external damage. Despite being a 2023 vehicle and a known safety issue, Mazda North American Operations has refused to cover the repair.

This is an owner complaint filed with NHTSA (ODI #11724195). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11724195)Back to reports

Official record ID (ODI): 11724195. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.