NHTSA complaint #11725619

Owner complaint summary

I’d like to file a complaint regarding Hyundai Recall#290, a potential fire hazard with my cars “trailer wiring harness accessory module”, which Hyundai has not offered a remedy at this time. I spoke to Hyundai’s customer service representative yesterday (3/18/26) about this recall that’s now over a month old, and asked if I could get reimbursed for my out of pocket costs to remove the hitch’s wiring at a Hyundai dealership. The rep said Hyundai won’t pay for my out of pocket cost to remove the harness wiring because they don’t have an official “remedy” yet. My local Hyundai dealership said the cost to unplug/remove the wiring would be about $200, which in my opinion would solve the problem and certainly is a “remedy”. Hyundai refuses to reimburse me this cost even though they have a Hyundai recall reimbursement program for out of pocket expenses due to recall issues. My complaint: 1 - Hyundai has failed to provide a no cost recall remedy within a reasonable period of time. 2 - if I choose to pay for removal of the wiring, my out of pocket cost of $200 will not be reimbursed by Hyundai. 3 - Hyundai’s recall says I could continue to drive my 2024 Hyundai Tucson, but apparently if the car gets wet, the wiring could ignite and cause a fire, which I’m not very comfortable with. 4 - I don’t use the trailer harness module at all since I bought the car used from the original owner, so removing the entire harness would be a reasonable solution and allay the fire risk. Thank you.